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Your terms and conditions of use

  

To purchase from us you must be over 18. By submitting your order your are confirming your decision to buy the goods and allowing us to use your personal details for the purpose of supplying goods (including passing your details onto couriers and other subcontractors) (we do not use your details for other purposes without asking your consent, and you may ask that your details are removed from our system by writing to the address above.)

 

We are not obliged to supply the goods until we have confirmed acceptance of your order and we have confirmed payment for your order, and this is when the contract is made. You do not own the goods until we receive payment in full if you discover you have made a mistake with your order please contact customerservice@ultrawelding.co.uk immediately. Please do this before 4.30pm.

 

All prices and offers are subject to change and availability. Errors on omissions exempted. Subject to not selling below our cost price VAT will be charged on all prices (including carriage) at a rate of 20% allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates therefore your delivery could be delayed subject to stock availability.

 

We aim to deliver goods to you within 3 working days but we cannot give an exact delivery date, we also may deliver the goods in several consignments but will not charge any extra delivery for this. When you order please ensure that you provide a delivery address that will allow delivery upon the first attempt, If we are unable to deliver your goods on the first attempt then we will attempt to deliver the goods to you again at a cost to yourself. If we have not delivered the goods within 30 days of our initial delivery estimate (unless you have been advised on a possible extended delivery time) then you may cancel the contract. We will then refund any money paid by you in the unlikely event of experiencing any issues

 

We will acknowledge all questions or enquires within a maximum period of 48 hours (excl weekends and Public Holidays.

 

Damaged and defective goods: We will supply goods that are free from defects. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must inform us in writing and via phone within 72 Hours. We will arrange for their refund at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you.

 

Order Cancellation: You have the right to cancel your order without penalty within 7 working days from the date you received the goods and this without giving a reason in writing. In the event of cancellation we shall refund to you all sums paid by you to us including deliver costs incurred for you to receive the goods within 30 Days of you cancelling the contract with ourselves, you shall return any goods that we have dispatched to you with immediate effect – failure to return the goods as despatched to you will result in a delay in refunding your monies.

 

We cannot accept liability for packages damaged during transit. You are advised to wrap the products adequately to prevent this happening. Proof of postage is not necessary proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods, where appropriate, the cost of refunding the item will be refunded to you.

 

Please return all goods to: Ultra Welding Equipment Progress House Catherine Street West Denton Manchester M34 3SB. Please be sure to include the following details with all order cancellations: Your name, Your daytime telephone number, Your invoice number, The reason for return in order to improve the quality of our products and services. If you require help on how to cancel your order please call +44 (0)161 336 8990 all call are charged at local rates and are confidential. These terms do not affect your statutory rights.

 

Returns policy and procedure: Just return any unused item within 14 days for a full refund. The returned goods will be credited to your account. (Please allow 28 days for credit to appear on your account) Please be sure to include the following details with all returns: Your name, daytime telephone number, your invoice number, the reason for the return. We cannot accept liability for packages damaged during transit. You are advised to wrap the product adequately to prevent this happening. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. Where appropriate, the cost of returning the item will be refunded to you. Please return all goods to: Ultra Welding Equipment Progress House Catherine Street West Denton Manchester M34 3SB If you require help on how to return your goods please call +44 (0)161 336 8990 all call are charged at local rates and are confidential These terms do not affect your statutory rights.

 

Purchase Procedure: The price you will pay for the goods is shown in the Total row of the shopping basket VAT is added at the end of your shopping expreience. Once you wish to purchase the goods from your shopping basket you can proceed to the Standard Checkout where we will ask for you payments details By completing the details and clicking the "Send Order" button on the Standard Checkout screen you are offering to buy the goods subject to out Terms and Conditions and this Purchase Procedure We have the rights to refuse at our discretion to supply any goods ordered by you, we will then acknowledge your order. In the unlikely event of card authorization failure or the product being discontinued a member of our sales team will contact you When we receive your order we may find that the price quoted for the goods you have ordered has changed. We are entitled to make adjustments to the price in the circumstances set out in our Terms and Conditions. If this happens we will inform you of the new price and ask if you wish to proceed with your order. You can either accept the price change or terminate the contract by notice in writing to us These terms do not affect your statutory rights.

 

Data Protection and Privacy at www.ultrawelding.co.uk we want you to enjoy your shopping experience in the safe knowledge that any information that you provide us with, whether it is credit card information or personal information is secure. In order for us to provide you with the best possible service, we need to gather certain information about you. This information will assist us in tailoring our services, specifically for you. We collect this personal information by using the online forms that all visitors are encouraged to complete and by using details that you email to us. Unlike other sites, we do not make use of 'cookies' to identify you to our systems. All personal information, is held on servers that are not actually "live" on the internet, but "hidden" behind secure firewalls and protected by pass words. Additionally, our internal procedure helps to protect your privacy by limiting employee access to, and use of, this information. Primarily, we will use your data to process your order and send your goods to you. This may include passing your details to delivery companies so that we can deliver your parcel. Basic checks are made against your data, to ensure that the details are genuine - these checks are necessary, particularly to help prevent the fraudulent use of credit card numbers. Your information (such as name, address, purchase details etc) will not be given or sold to any outside organization for its use in marketing without your consent. If you have any questions about this or any other matter regarding ultrawelding.co.uk you can contact us by emailing customerservice@ultrawelding.co.uk calling us on +44 (0)161 336 8990, or writing to us at the following address: Progress House Catherine Street West Denton Manchester M34 3SB

 

Credit Card Security: The purchase area of our site is secure: this means that we ultilise industry-standard Secure Sockets Layers (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else. Did you know? The risk of credit card fraud is 100 times greater when you hand you card to the waiter in a restaurant than when you shop on the internet! Modern day encryption technology, used by many internet stores similar to us, virtually eliminates credit card fraud on the internet. Copyrights All web-site design, text, graphics, their selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Site are the copyright of PDS Welding Supplies Ltd. Permission is granted to electronically copy and to print in hard copy sections of this Site for the sole purpose placing an order with us, or using this Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modifications, distributions or reproduction, without or prior written permission is strictly prohibited.


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